A mum who lived for years with a serious facial condition has been given a new chance at life — after undergoing a complex and life-changing medical journey.

Jennifer Hiles was diagnosed with AVM (arteriovenous malformation), a rare condition that causes abnormal connections between blood vessels in her face. This condition created ongoing health risks and required long-term medical care, but Jennifer never gave up hope that one day she could move forward with her life.

To support her treatment, doctors used a gradual skin-expansion process, gently encouraging new skin to grow over time. This careful preparation allowed specialists to later remove the affected tissue and reconstruct her face using the newly grown skin.

After the procedure, Jennifer felt an overwhelming sense of relief and gratitude.

“When I woke up, I felt surprisingly calm,” she shared. “When I saw myself, I was just so thankful to see progress I had dreamed about for so long.”

Jennifer was born with what her family initially believed was a simple birthmark, but as she grew older, the condition became more noticeable. She was officially diagnosed at the age of 12 and spent many years undergoing different treatments that didn’t bring lasting results.

Living with this condition meant Jennifer often faced unwanted attention and difficult moments. Still, she remained strong and focused on what truly mattered — her family and her future.

“I don’t need perfection,” Jennifer said. “I just want to feel comfortable being myself.”

Following the main procedure, Jennifer spent several months under close medical care and continued with additional follow-up treatments to support healing and improve comfort.

One of her doctors shared that the outcome so far has been very encouraging, adding that Jennifer now has the opportunity to enjoy a more stable and fulfilling life with her husband and two children.

While recovery has had its challenges, Jennifer remains hopeful and positive.

“Seeing how far I’ve come gives me so much strength,” she said. “I look forward to a future where people see me — not just my condition.”